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Terms & Conditions That Protect Your Account

Your account on mafia88 lives by clear rules we've built around how you deposit, play and withdraw.

Account ownership & accessDeposit and withdrawal flowsData protection and cookies
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mafia88 Terms & Conditions That Protect Your Account
GET HELP

How to Ask About Your Terms

Our support team handles questions about account rules, withdrawal holds, data requests and term changes.

Live Chat Ask about account rules, deposits and withdrawal timing. Available during lobby hours.
Email Support Send formal data access requests, term clarifications and account disputes to our support address.
Phone Support Call our verification team during business hours to discuss withdrawal holds, identity checks and…
SECURITY & RIGHTS

How We Handle Your Data and Account

We encrypt every deposit, withdrawal and login on mafia88. Your account data is stored on secure servers and never shared with third parties except payment processors like DANA…

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS, withdrawals and login sessions use SSL encryption.

Account Verification

We confirm your identity before your first withdrawal using your deposit source and a phone or email check.

Data Retention

Transaction records are kept for seven years for regulatory compliance. Account data is deleted 90 days after permanent closure.

Cookies & Tracking

We use cookies to remember your language, wallet balance and login state.

Unauthorized Access

If your account is accessed by someone else, tell us immediately via live chat or phone.

Your Rights

You can pause deposits, request a permanent account close, or update your payment method anytime.

Questions About Terms & Conditions

No. Your account is personal and belongs only to you. Sharing login details or letting others play under your name breaks our terms. We check for shared access using device fingerprints and IP logs. If we detect sharing, we may suspend your account and freeze payouts.

When you close your account, your balance is frozen for 30 days while we verify all pending transactions and payment sources. After 30 days, the remaining balance is sent back to the payment method you used to deposit — DANA, OVO, GoPay or QRIS. You cannot reopen the same account; you must create a new one.

Deposits via DANA, OVO, GoPay and QRIS usually clear to your account balance in under one minute. Withdrawals take 1–3 business days after we verify your identity and payment source. If verification takes longer, we notify you via email or live chat.

Yes. You can add a new payment method in your wallet settings anytime. Your first withdrawal must come from the payment method you used to deposit, for verification. After that first withdrawal, you can withdraw to any method linked to your account.

We keep your account details, transaction history and device logs for seven years after your last login. This includes deposits, withdrawals, games played and support tickets. You can request a full data export anytime via email. After permanent closure, personal data is deleted after 90 days; transaction records stay for regulatory compliance.

Contact support immediately via live chat, email or phone. Tell us what happened and when. We freeze your account, review the transaction within 24 hours and respond to your claim within three business days. If the charge is fraudulent, we refund it to your deposit payment method.

Yes. You can set a daily or weekly deposit limit in your account settings, or request a temporary pause from live chat or email support. Limits take effect immediately. Removing a limit also takes effect right away. These tools are for you to stay in control of your account.

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